When a regular stops coming in, Hamilton Retention notices, reaches out, and tracks who walks back through the door. No one on your team has to remember. Then Playbooks, Orders, Ambassadors, and Campaigns give them more reasons to stay.
of lapsed members came back after Hamilton re-invited them
1,195 of 2,733 members, measured 7+ days after first text
Every win-back Hamilton sends is tracked to a real visit. Across 130+ locations, the pattern is clear: a simple text from the business brings most people back, and the coupon is the backup, not the opener.
of lapsed members re-invited 7+ days ago walked back through the door.
of members who came back did it from a simple friendly text, before any discount was sent.
of members who ignored the free texts came back after the automatic discount offer went out.
members who returned and kept visiting regularly, not just a one-time discount stop.
Every visit, order, or check-in lands on one unified member record automatically.
Points, streaks, milestone rewards, and birthday perks keep regulars coming back.
The moment a customer goes quiet past your 30, 60, or 90-day window, they're flagged.
Friendly automated outreach from your store number until they're back in store.
Every return is matched to a real cashier transaction so you see ROI in real dollars.
A library of retention campaigns already proven at real storefront locations. Each month you get one focused play, the exact text copy, the offer, and the timing.
70 visits in 5 days at a $15 average ticket. The report built itself.
Online ordering, pickup, and corporate drops all feeding the exact same member list. Every sample turns into a phone number and automatic follow-up.
Give team members their own referral seat under your brand: their own phone line, personal link, and every lead credited directly to them.
Under your store brand
Launch a flash deal, an event day, or a targeted text blast in minutes. Every coupon is unique to the member, so you see who actually spent money, not just who opened the text.